Website Terms and Conditions

Last updated: 27 October 2026

1. Who we are

www.starladigital.com (the “Website”) is operated by Dolphin Haley LTD, trading as Starla (“Starla”, “we”, “us” or “our”). Starla is a brand owned and operated by Dolphin Haley LTD, a company registered in England and Wales under company number 08396885. Our registered office is Boundary House, Cricketfield Road, Uxbridge, Middlesex, UB8 1QG, United Kingdom.

You can contact us at freshthinking@voxlydigital.com.

2. Accepting these terms

These terms apply to anyone who visits or uses the Website. By using the Website you accept them. If you do not agree to them, please do not use the Website.

If you use the Website on behalf of a business or other organisation, you accept these terms on its behalf.

3. What these terms cover

These terms cover access to and use of the Website only, including its pages, blog posts, sample reports, pricing information and forms.

They do not cover the Starla product, any free churn audit, or any other service we provide. Those are governed only by the separate agreement you accept when you sign up or that we sign with you. Prices and plan details on the Website are for information and may change. Nothing on the Website is a binding offer, and submitting a form or sending us an enquiry does not create a contract.

4. Changes to these terms and to the Website

We may update these terms from time to time. The date at the top of this page shows when they were last changed. Please check this page each time you use the Website, as the version in force on the day you use it applies.

We may update, change or remove any part of the Website at any time, for example to reflect changes to the Starla product or our business.

5. Accessing the Website

The Website is free to use. We do not guarantee that it, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict access to all or part of the Website for business or operational reasons, and we will try to give reasonable notice where we can.

You are responsible for the device, software and internet connection you use to reach the Website, and for making sure that anyone who accesses it through your connection knows about these terms.

6. Acceptable use

You may use the Website only for lawful purposes. You must not:

• use it in any way that breaks any applicable law or regulation, or that is fraudulent or harmful;
• try to gain unauthorised access to the Website, the server it runs on, or any connected system or database;
• attack the Website with a denial-of-service attack or deliberately introduce viruses, malware or other harmful material;
• use automated tools to copy, scrape or harvest the Website’s content or data in a way that places an unreasonable load on it, or to build a competing database;
• submit forms with false, misleading or automated information, or use them to send spam, unsolicited advertising or offensive material;
• impersonate any person or organisation, or misrepresent your connection with Starla.

We may block or report anyone who breaks these rules. Attacks on the Website may be a criminal offence under the Computer Misuse Act 1990, and we may report them to the relevant authorities.

7. Intellectual property

We own, or are licensed to use, the intellectual property in the Website and its content, including text, images, graphics, design and code. It is protected by copyright and other laws around the world.

You may view the Website, print or download extracts for your own reference, and share links to its pages. You must not otherwise copy, reproduce, republish, modify or commercially exploit any of the content without our written permission, and you must not use any illustrations or photographs separately from the text around them.

Starla and our logos are our trade marks. Names and logos of other companies and tools shown on the Website, such as the platforms Starla connects to, belong to their respective owners and appear for identification only. Showing them does not mean those owners endorse the Website or Starla.

8. Information on the Website

The content on the Website is provided for general information only. It is not professional, legal, technical or financial advice, and you should not rely on it as such. Please get advice suited to your circumstances before acting on anything you read here.

Examples, sample audits, statistics and results describe particular scenarios. They are not a promise of the results any other business will achieve.

We work to keep the Website accurate and up to date, but we do not guarantee that its content is accurate, complete or current.

9. Use of AI on this website

Large sections of this website contain content that has been generated or assisted by artificial intelligence (AI), including text, images and other material. We are telling you this so you know how the site was made. We review AI-generated and AI-assisted content before publishing it, but it may still contain errors, omissions or inaccuracies, and some images may not show real people, places or events.

Please treat this content as general information and check anything important with us before relying on it. If you have a question about how AI has been used on this website, email us at freshthinking@voxlydigital.com.

10. Forms and enquiries

When you contact us or request something such as a free churn audit through the Website, you must give information that is accurate and that you are entitled to share. We will use what you send us as described in our Privacy Policy.

11. Privacy and cookies

We handle personal information about you in line with our Privacy Policy, and we explain our use of cookies and similar technologies in our Cookie Policy. Both form part of these terms.

12. Links to and from the Website

The Website contains links to other websites and resources provided by third parties, such as LinkedIn. We include them for your information only. We have no control over their content and are not responsible for it, or for any loss that may arise from your use of them.

You may link to the Website’s home page or any other page, as long as you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not link in a way that suggests any form of association, approval or endorsement on our part where none exists, and you must not frame the Website on another site.

13. Viruses and security

We take reasonable steps to keep the Website secure, but we do not guarantee that it will be free from bugs or viruses. You should use your own virus protection software.

14. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

If you are using the Website as a business: to the extent the law allows, we exclude all conditions, warranties and other terms that might otherwise apply to the Website or its content. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising from your use of, or inability to use, the Website, or from your use of or reliance on any of its content. In particular, we will not be liable for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.

If you are using the Website as a consumer: the Website is provided for private use only. You agree not to use it for any commercial or business purpose, and we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity. If defective digital content that we have supplied damages a device or digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. We will not be liable for damage you could have avoided by following our advice to apply an update offered to you free of charge, or for damage caused by your failure to follow installation instructions or to have in place the minimum system requirements we advise. Nothing in these terms affects your statutory rights.

15. General

If any part of these terms is found to be unenforceable, the rest will remain in effect. If we do not insist on any of these terms straight away, or delay in taking action, that does not mean we have given up our rights.

These terms are between you and us. No other person has any rights to enforce them.

16. Governing law

If you are a business, these terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the law of England and Wales, and you and we both agree that the courts of England and Wales have exclusive jurisdiction.

If you are a consumer, these terms are governed by the law of England and Wales, and you can bring legal proceedings about the Website in the courts of England and Wales. If you live in Scotland, you can also bring proceedings in Scotland, and if you live in Northern Ireland, you can also bring proceedings in Northern Ireland.

17. Contact us

If you have any questions about these terms, or want to tell us about content on the Website, please email freshthinking@voxlydigital.com or write to us at Dolphin Haley LTD, Boundary House, Cricketfield Road, Uxbridge, Middlesex, UB8 1QG, United Kingdom.